We want you to choose your outdoor essentials with clear expectations. You may request a return of an eligible, unused product within 30 calendar days after it is delivered.
What you can return
Our 30-day policy applies to change-of-mind returns as well as products that arrive damaged, defective or incorrect. For a change-of-mind return, the product must be unused and in its original condition, with its included parts, accessories and manuals. Please keep protective packaging so the item can travel safely.
Please provide your order number or another proof of purchase. Sale items follow the same policy unless a different condition was clearly disclosed before purchase. We do not charge a restocking fee.
Damage or a defect is assessed separately from a change-of-mind return. Nothing in this policy limits rights or remedies that apply under consumer protection law.
How to start a return
- Get in touch within 30 days of delivery.
Contact [email protected] or +1 (409) 201-6950. Include your order number, the item you want to return and the reason. For damaged or incorrect goods, photos help us understand the problem.
- Receive the return instructions.
We will confirm the correct return destination and the shipping or collection arrangements for your item. Large items may need freight rather than an ordinary parcel service.
- Pack and send your item safely.
Include the order reference and all supplied components. Keep your carrier receipt and tracking details until the return is resolved.
- Receive your refund.
Once the returned item has been received and inspected, we issue an eligible refund to the original payment method within 10 business days.
The correct return destination is provided in your return instructions. Our business contact address is not an automatic drop-off or collection point. If a different return destination applies, we will explain it and any return shipping cost before you arrange the return.
Who pays for return shipping
| Reason for return | Return shipping | Restocking fee |
|---|---|---|
| You change your mind | You pay the actual carrier or freight cost. The cost depends on the item, its size and the return route. | $0 |
| Damaged, defective or incorrect item | LYMZ pays the necessary return shipping or collection cost. Contact us so we can arrange the appropriate method. | $0 |
For a change-of-mind return, pay the carrier directly unless we agree on another arrangement with you first. We do not deduct an undisclosed label or freight charge from your refund. Free outbound delivery does not mean free change-of-mind return shipping.
Damaged, defective or incorrect items
Contact [email protected] or +1 (409) 201-6950 as soon as you discover an issue. Tell us what happened and include the order number, product details and, where possible, photos of the item and packaging.
Keep the item and packaging while we arrange an appropriate solution. Depending on the issue, this may be a replacement, a repair or a refund. You will not be asked to pay return shipping for a verified defect, shipping damage or an error by LYMZ.
Please report visible delivery damage promptly so we can investigate with the carrier. A carrier reporting process does not replace your rights against LYMZ.
Refund timing and payment method
Eligible returns are refunded to the original payment method within 10 business days after the item is received and inspected. The refund includes the eligible product amount and any associated refundable tax. Standard outbound delivery is free, so there is no original standard delivery fee to refund.
Your bank or card provider may need additional time to post the credit after we issue it. If we cannot approve a requested return, we will explain the reason instead of applying an undisclosed deduction.
If an order is cancelled before shipment because we cannot fulfil it or you do not accept a shipping delay, we issue the required refund promptly and within any shorter period required by law. This is separate from the inspection period for returned goods.
Cancellations and exchanges
If you need to change or cancel an order, contact [email protected] or +1 (409) 201-6950 promptly. We can usually act on a request before dispatch; once goods have shipped, the return process may apply.
For an exchange, contact us first to check availability and the practical return arrangements. We will explain any price difference before you choose whether to proceed. You are not required to accept store credit instead of an eligible refund.
Return enquiries
Contact LYMZ at [email protected] or +1 (409) 201-6950. Please include your order number.
LYMZ — business contact address15901 Ronald Reagan Blvd #2Leander, TX 78641, USA
EIN Number: 84-2481115