LYMZ’s chosen provider for online card payment processing is Stripe. Review your products, delivery address and complete order total before you submit a payment.
Card payments through Stripe
The payment methods actually available for your order are displayed at checkout. Card and wallet availability can depend on your device, location, card issuer and the Stripe payment methods enabled for the store.
Use only a payment option shown in our checkout. We do not request card numbers, card security codes or online banking passwords by email or telephone.
If no payment option is available or a payment cannot be completed, contact LYMZ before trying an alternative route. Do not send money to a personal account or provide card details by message.
Currency, delivery and the final total
- Product prices and order totals are shown in US dollars (USD).
- Standard delivery to a supported address throughout the United States is free. There is no minimum order value for free standard delivery.
- Any applicable tax must be itemized in the order summary before payment.
- LYMZ does not add a separate card-processing surcharge.
If your card account uses another currency, your card provider may apply its own exchange rate or foreign transaction fee. Such charges are determined by your bank, not by LYMZ.
Read our shipping and delivery policy for coverage and delivery information.
Authorization and order confirmation
A payment can be authorized, pending, completed, declined or refunded. An order acknowledgement confirms that an order was submitted; it does not by itself prove that payment has settled or that the goods have shipped.
If additional verification is required by your card issuer, complete it through the payment interface. Do not repeatedly submit a payment if you are unsure whether the first attempt went through. Check your order status and contact us with your order number.
A pending authorization may appear on your bank account even when a payment does not complete. The time needed to release an authorization is controlled by your bank.
How payment information is handled
When you use a Stripe-enabled payment method, Stripe processes the payment information needed to complete and protect the transaction. LYMZ receives relevant order and transaction details, such as payment status and a payment reference, so we can manage the order and any refund.
Stripe’s handling of payment-related information is described in the Stripe Privacy Policy. Our Privacy Policy explains how LYMZ uses order and customer information.
Refunds and payment questions
Refunds are issued to the original payment method under our Returns & Refunds Policy. For an eligible return, processing takes up to 10 business days after receipt and inspection; your bank may need additional posting time.
For a payment question, contact [email protected] or +1 (409) 201-6950 with your order number and the approximate payment date. Do not include your full card number or security code.