Privacy policy.

Who is responsible

LYMZ is responsible for the customer information it collects and uses to operate this store. You can contact us about privacy at [email protected] or +1 (409) 201-6950.

EIN Number: 84-2481115

Information we collect

• Contact and delivery details: your name, email address, telephone number, billing address and delivery address.
• Order information: products and options selected, order amount, delivery instructions, payment status, return requests and relevant correspondence.
• Account information: account details and order history if you choose to create an account. Do not send your password to our support team.
• Technical information: IP address, device and browser information, pages requested, security logs and essential cart or login cookies.
• Optional source information: the referring site or campaign and browsing-session source information if you allow optional cookies.
• Information you send us: messages and any photos or documents you provide to help resolve an order or product issue.

Stripe handles payment information when a Stripe-enabled payment method is used. LYMZ uses the transaction details needed to administer the order; never email us full card information.

How we use information

We use relevant information to:

• respond to enquiries and help you choose or use a product;
• receive, administer and fulfil orders, arrange delivery and provide order updates;
• process payments, refunds, returns and customer service requests;
• provide account access and remember an active shopping cart;
• protect the store, investigate suspected fraud, maintain records and meet legal obligations;
• understand order sources where you have allowed optional attribution cookies.

We request information appropriate to these purposes. Providing a delivery address and relevant contact details is necessary when placing a physical-goods order.

When information is shared

Relevant information may be shared with payment providers such as Stripe, delivery and fulfilment service providers, hosting and technical service providers, and professional advisers supporting the business. The purpose is to process your transaction, deliver the goods, operate the website or meet a legal obligation.

We may also disclose information when required by law or where reasonably necessary to protect legal rights, investigate fraud or respond to a lawful request. Service providers may process information in the United States or other countries where they operate.

We do not use a customer’s order as permission to publish their personal details or photographs.

Cookies and your choices

Essential cookies and similar browser storage support the cart, account sign-in and the operation of the store. Optional order-source cookies remain off until you choose “Allow optional” in our cookie controls. Choosing “Essential only” leaves the core shopping functions available.

You can revisit the controls through “Cookie preferences” in the footer. See our Cookie Policy for the cookie categories, typical lifetimes and additional controls.

Payment services can use their own security and payment technologies when their interface is used. For Stripe, see its Privacy Policy.

Retention and protection

We keep personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, returns, accounting, fraud prevention and legal recordkeeping. The retention period depends on the type of information and applicable legal requirements.

We use appropriate technical and organizational safeguards for the information we handle. No website or transmission system can be guaranteed completely secure. Keep your account password private and contact us if you suspect unauthorized access.

Your privacy rights

Depending on where you live and which laws apply, you may have rights to request access to, correction of, a copy of or deletion of personal information, or to object to or limit certain uses. Some records may need to be retained to meet legal obligations, complete a transaction or resolve a dispute.

Contact [email protected] to make a request. Describe your request and the email address connected with your account or order. We may need to verify your identity before disclosing or changing personal information. Do not send unnecessary identity documents unless we explain what is needed.

We will respond according to the law that applies to your request and explain any applicable exception. You may use an authorized representative where permitted by law.

Children and third-party sites

The store is intended for adults shopping for outdoor products. We do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has supplied information should contact us so we can address it.

Links to manufacturers, payment providers or other websites lead to services with their own privacy practices. Review their policies before supplying personal information.

Updates and questions

We may update this policy as our services or legal obligations change. The “Last updated” date identifies the current version. Material changes will be explained in a suitable manner when required.

For privacy enquiries, contact [email protected] or +1 (409) 201-6950 or write to our business address above.