Standard delivery is free throughout the United States, including all 50 states and the District of Columbia. There is no minimum order value. We deliver to the supported delivery address supplied when you place your order.
Where we deliver
Free standard delivery covers the 50 United States and Washington, DC, including Alaska and Hawaii. International delivery outside this coverage is not offered through this store.
Enter a complete delivery address with the correct ZIP code, telephone number and any details needed to identify the destination. For a location with unusual access requirements or an item needing freight handling, contact us before ordering so the practical arrangements can be confirmed.
What delivery costs
| Service | Cost | Minimum order |
|---|---|---|
| Standard delivery within our US coverage | Free / $0 | None |
There is no standard outbound shipping surcharge based on the order value. Free delivery does not include installation, assembly, site preparation or a separately requested specialist service unless the product listing expressly includes it.
If an additional service is requested, any separate charge must be explained and agreed before it is arranged. We do not add an undisclosed delivery charge after an order is placed.
Processing and delivery timing
Orders are processed within 1–3 business days. After dispatch, standard carrier transit is estimated at 3–7 business days. The combined estimate is 4–10 business days from order processing through delivery. These estimates apply to all 50 states and the District of Columbia, including Alaska and Hawaii.
Business days are Monday through Friday, excluding US federal holidays. The processing estimate starts after a complete order and confirmed payment have been received. Carrier, weather or other disruptions can affect an estimate; we will communicate material delays and your options.
Large products and delivery access
Gazebos, sheds, grills and furniture can arrive in large or multiple packages. The appropriate delivery method depends on the product and the destination. A carrier may need to contact you to coordinate a delivery.
Do not assume that free standard delivery includes carrying goods indoors, moving them to a particular room or garden area, unpacking, assembly or installation. If the delivery position or access is important, ask us to confirm the service for the specific product before you order.
Keep the supplied contact number available and tell us about narrow roads, restricted access or another practical issue that could affect the delivery.
Tracking, split shipments and delays
If carrier tracking is provided for your shipment, we will share the available tracking information through the order communications. A multi-item order may be sent in more than one shipment; we will explain this where relevant.
If we learn that we cannot ship within a time we promised, we will contact you with revised information and the option to accept the delay or cancel the affected order for a refund, as required by law. We do not treat silence as agreement to an indefinite delay.
If your delivery appears late or tracking stops updating, contact [email protected] or +1 (409) 201-6950 with your order number. LYMZ remains your point of contact for resolving an order issue.
When your order arrives
Check the number of packages and visible packaging condition when practical. If you notice damage or receive the wrong item, keep the goods and packaging and contact us promptly with the order number and photographs where possible.
Follow the Returns & Refunds Policy for damaged, defective or incorrect goods. Reporting a carrier issue does not require you to give up rights you have against LYMZ.
Address changes and delivery questions
To correct an address or request an order change, contact [email protected] or +1 (409) 201-6950 as soon as possible. We can usually update details before dispatch; once the shipment is with a carrier, a change may not be possible.
If an address error, failed delivery or access problem occurs, we will discuss the next steps and any proposed additional service before it is arranged. No surprise charge is added automatically.